Once you have contacted our Customer Support team, and have received your Return Merchandise Authorization number, please proceed to pack the items securely in a box.
You can re-use the box that the items have arrived in or use another box if you prefer. Please ensure all old delivery labels and barcodes have been removed or blacked out.
Next, please write the Return Merchandise Authorization number sizably on the outside of the box.
- If your item is eligible for a free return (i.e. returns due to damaged Items or mistakes with order): you will receive a free return shipping label from our Customer Support team. Please print the shipping label and paste it securely on the box.
- If your item is not eligible for a free return (i.e. returns due to change of mind): please send your return to us using an insured or trackable delivery that is most convenient for you. Please ensure that you ask for proof of postage and retain this as it provides your unique tracking number.