Orders may be subject to additional verification procedures for security purposes. You may be prompted to follow a simple verification process via your mobile phone, or to provide further personal information (e.g. a proof of ID or other documentation) via email.
If you cannot find the verification email in your inbox, please kindly check within your Spam/ Junk folder. If you are using Gmail, please also check your Promotions inbox.
If you've placed your order using a registered account, and after completing the verification process, you still cannot find or have yet to receive your order confirmation email after 30 minutes, please check under your Order History. If your order has been successful, it will appear under your Order History.
If all of the aforementioned steps fail, please contact our Customer Support team here.
Please provide the email address used for the order should it differ from the email address used for contacting our Customer Support team.